Frequently Asked Question

Some questions about HOSBOOKING are asked frequently. We`ve answered the most frequent of those questions

  • Digital Guest Journey

  • How does the PMS enhance the guest journey from check-in to check-out?

    The PMS streamlines the guest journey with features like online check-in, digital key access, and automated check-out, offering a seamless and contactless experience.

  • Can guests complete online check-in through the PMS?

    Yes, guests can complete online check-in via the PMS, reducing wait times and enhancing convenience.

  • What mobile app access features are available for guests and staff in the PMS?

    The PMS includes a mobile app for digital keys, room service requests, and real-time communication with staff.

  • How does the Self Check-In feature work with the PMS for guest convenience?

    Guests can use self-check-in kiosks integrated with the PMS to access their rooms without assistance, improving operational efficiency.

  • Secure Payment Ecosystem

  • How can I manage payments within the PMS?

    Payments are managed securely through integrations with providers like Wordline, Stripe, and Mollie, ensuring compliance with global standards.

  • Can I integrate the PMS with my property’s point-of-sale (POS) system for seamless operations?

    Yes, the PMS supports POS integration, enabling seamless transactions for dining, spa, or other services.

  • How does the PMS handle automated invoices and secure payment confirmations?

    The PMS generates automated invoices and processes payment confirmations securely, reducing manual workload and ensuring accuracy.

  • Can I offer multiple payment methods to guests through the PMS?

    Yes, with integrations like PayPal and Hobex, guests can choose their preferred payment method.

  • Self Check-In Kiosks

  • How does the Self Check-In feature work with the PMS for guest convenience?

    Guests can check in using kiosks, receive digital keys, and proceed to their rooms without waiting in line.

  • Can the PMS automate guest check-out procedures?

    Yes, guests can check out via kiosks or mobile apps, with automated invoicing and payment processing.

  • How do Self Check-In Kiosks improve the efficiency of front desk operations?

    By automating repetitive tasks, kiosks allow staff to focus on providing personalized services.

  • Can Self Check-In Kiosks be customized for branding and language preferences?

    Yes, kiosks can be customized to match your brand and support multiple languages.

  • Digital Smart Lock Systems

  • Is the PMS integrated with external lock systems for secure access control?

    Yes, the PMS supports integrations with leading lock systems like Salto and Assa Abloy.

  • How can digital locks be managed for multiple rooms or properties?

    Locks can be managed centrally through the PMS, allowing remote access control for multiple properties.

  • Can guests use mobile apps to unlock their rooms through the PMS?

    Yes, guests can use their smartphones to unlock rooms via the PMS-integrated mobile app.

  • What security features are available to prevent unauthorized access via smart locks?

    The system uses encryption and access logs to ensure secure and monitored access.

  • Channel Managers

  • How does the PMS support Online Travel Agent (OTA) integrations?

    The PMS integrates with OTAs to automatically update rates, availability, and reservations.

  • Can the Channel Manager handle updates for rates and availability in real-time?

    Yes, real-time updates ensure accurate information across all platforms.

  • How many OTAs can I connect to through the Channel Manager?

    The PMS supports connections to multiple OTAs, including major ones like Airbnb and Booking.com.

  • Does the Channel Manager provide analytics on OTA performance and bookings?

    Yes, detailed reports help analyze performance and optimize revenue.

  • Revenue Management

  • How can I manage room rates and availability using the Rates & Calendar module in the PMS?

    The Rates & Calendar module allows dynamic rate management and real-time updates across channels.

  • How does the PMS support revenue managers with pricing and availability strategies?

    Integrated tools like PriceLabs help set competitive rates based on demand and market trends.

  • Can I set dynamic pricing rules based on market demand and seasonality?

    Yes, dynamic pricing can be configured to maximize revenue during peak and off-peak seasons.

  • Does the PMS provide historical data to optimize future revenue strategies?

    Yes, the PMS offers detailed analytics and historical data for informed decision-making.

  • Add-ons

  • How many properties can I manage with a single account?

    The PMS allows managing multiple properties under a single account with centralized access.

  • What types of reports can I generate using the PMS?

    Generate reports on occupancy, revenue, guest demographics, and more.

  • Does the PMS offer insights into guest demographics and booking trends?

    Yes, advanced analytics provide insights to tailor marketing and improve guest satisfaction.

  • How can analytics help identify underperforming services or rooms?

    Analytics pinpoint areas for improvement, helping to maximize profitability.

  • Analytics & Reports

  • How does the messaging system work within the PMS for communication with guests?

    The system centralizes communication via SuperChat, with future integrations for WhatsApp and Chatlyn.

  • Can the PMS send automated emails for guest confirmations and reminders?

    Yes, the PMS automates emails for booking confirmations, reminders, and check-in details.

  • How can messaging automation improve response times for guest inquiries?

    Automated responses ensure quicker replies, enhancing guest satisfaction.

  • Does the PMS support WhatsApp or SMS integrations for real-time messaging?

    WhatsApp integration is upcoming, offering real-time communication with guests.

  • Guest Messaging Automation

  • How does the PMS integrate with Philips Smart TVs for in-room guest services?

    Guests can access personalized entertainment and information via Smart TVs integrated with the PMS.

  • Can the PMS support heating solutions like Stuga for automated room climate control?

    Yes, integration with Stuga allows centralized control of heating systems.

  • Does the PMS provide a seamless DATEV export for accounting and compliance purposes?

    Yes, DATEV export simplifies accounting processes and ensures compliance with local regulations.

  • What is Fiskaltrust, and how does it integrate with the PMS for compliance?

    Fiskaltrust ensures legal compliance for fiscal transactions in supported countries like Austria and Germany.

Can’t find the answer to your question?

If you can’t find the answer to your question, feel free to contact us.