HOS Booking FrontDesk
Your digital reception for guest support & reservation service for modern hotels and apartments – Available 24/7
Your Digital Reception for Modern Hospitality
Today’s guests expect immediate assistance. If they cannot reach someone quickly, they will move on to the next provider. Maintaining a fully staffed reception around the clock is expensive and difficult. Smaller teams often struggle to provide continuous support without sacrificing operational efficiency.
What makes HOS Booking FrontDesk unique is that we are not just an external support provider; we are also the system provider behind the platform. This allows us to directly access the system, understand the full operational context, and resolve guest or reservation issues immediately without delays, escalations, or unnecessary back-and-forth communication.
Features to Look for in Your Digital Reception
Your digital reception will handle every reservation and support
24/7 Guest Support
Answer guest calls, provide arrival assistance, solve access issues, explain property details, and support guests day and night.
Self Check-In Support
Guide guests through self-check-in, assist with access codes, troubleshoot entry problems, and ensure smooth late-night arrivals.
Full Reservation Handling
Guide guests through self-check-in, assist with access codes, troubleshoot entry problems, and ensure smooth late-night arrivals.
Guest Support That Never Stops
Guest issues do not follow office hours. Arrivals happen late at night, travel delays occur unexpectedly, and guests often need assistance when your team is unavailable. Our trained hospitality support team is available around the clock to ensure your guests always receive professional assistance.
Whether your guest needs help accessing the building at 2 AM or has questions before arrival, our team is there to assist immediately. This creates a smoother guest journey from booking to check-out.
Specialized Support for Self Check-In Properties
HOS Booking FrontDesk provides real-time phone support for self-check-in guests, ensuring every arrival is handled professionally and efficiently with the hotel software.
Entry Instructions
Provide clear arrival and access guidance to help guests enter the property quickly, safely, and without confusion or delays.
Smart Locks
Assist guests with smart lock usage, troubleshoot access issues remotely, and ensure smooth, secure property entry at any time.
Access Codes
Generate, verify, and support guest access codes to ensure secure entry and prevent check-in complications during arrivals.
Finding the Correct Apartment
Guide guests to the correct apartment or room using detailed directions, property information, and real-time arrival assistance.
External Reservation Department
Potential guests often contact multiple properties before making a decision. If nobody answers the phone, they move on to the next hotel or apartment. With HOS Booking’s remote reception service, every inquiry is professionally handled and increases occupancy opportunities. Never miss a booking again. We handle guest calls, reservation requests, booking modifications, and check-in support directly inside your hotel management system.
- Phone reservations
- Handling of cancellations and booking changes
- Booking requests are processed quickly
- Guests receive accurate information
- Multi-channel communication
A Cost-Effective Alternative to 24/7 Staffing
Hiring and maintaining a full 24/7 reception team is expensive.
Your digital reception, a professional hospitality support team will handle everything without the overhead costs of hiring additional employees, especially for smaller hotels and apartment operators. You receive:.
- 24/7 guest support coverage
- Complete reservation management assistance
- Professional guest communication handling
- Experienced hospitality support agents
- Scalable support for growing operations
All without the complexity and expense of building a large internal support department.
What makes HOS Booking FrontDesk unique is that we are not only the support provider — we are also the software provider.
Because our team works directly inside the HOS Booking platform, we can:
- Access reservations instantly
- Assist with self check-in issues
- Generate and verify access codes
- Manage guest communication
- Modify bookings in real time
- Resolve operational questions without escalation
No third-party call center. No unnecessary transfers. No waiting for someone else to access the system. Just fast and professional guest support whenever your guests need it.
Built by Hospitality Professionals
Unlike traditional call centers, HOS Booking FrontDesk was built by professionals with hands-on experience in:
Before developing software, we worked directly with guests.
This hospitality background allows our team to understand not only how the technology works, but also how hotels operate daily.
We understand:
Give Your Guests the Support They Expect
Deliver seamless 24/7 hospitality support for your guests with professional hotel customer service, without expanding your internal team.
Book a demoHOS Booking FAQs - Hotel Software Questions & Expert Answers
Some questions about HOS BOOKING are asked frequently. We`ve answered the most frequent of those questions
What is HOS Booking FrontDesk?
HOS Booking FrontDesk is a 24/7 digital reception and reservation management service for hotels, apartments, and self-check-in properties.
How does the hotel phone support service work for you?
Our digital reception team handles guest calls, check-in assistance, reservation inquiries, and operational support on behalf of your property 24/7.
Can you manage reservations directly inside our PMS?
Yes. We work directly inside your hotel management system to add, modify, and manage reservations in real time.
Do you provide support for self-check-in guests?
Yes. We assist guests with access codes, entry instructions, smart locks, and late-night self-check-in troubleshooting.
Can you handle booking modifications and cancellations?
Yes. We manage reservation changes, cancellations, guest inquiries, and booking updates directly within your system.
How do we get started with HOS Booking FrontDesk?
Simply contact our team for a demo or consultation. We will help configure the service and activate your digital reception.
Can’t find the answer to your question?
If you can’t find the answer to your question, feel free to contact us.